Atlassian Professional Services

Moser’s team of Atlassian certified experts can assist with Implementations, Migrations, Optimizations and Managing your Atlassian tools.

Implementation

Our clients rely on Moser’s team of experts to help guide them with their Atlassian system. Our Atlassian Architects listen to the client’s requirements to develop a solution that meets their needs.

Optimization

The certified experts at Moser have the experience and knowledge to optimize your Atlassian environment. By listening to the clients needs, we are able to make improvements by matching those needs with Standards and Best Practices.

Migrations

Atlassian Server or Data Center: Moser’s experts help our clients to plan and seamlessly move to cloud.

Other Vendors: If your decision is to move away from another system to Atlassian, let Moser help. We’ve assisted numerous clients move from systems like Service Now, Avanti and more.

Consolidation: Whether it’s through M&A or just merging instances within a company, Moser has the experience to bring the systems together.

Managing Atlassian Tools

Let Moser help with the ongoing support of your Atlassian environment. Many times, a user is assigned the responsibility of managing/administering Atlassian tools simply because they are a “Power User”. Moser can design a solution that fits your needs, whether using Moser’s Managed Services or on an as needed basis. We have the experts that can help!

Work Flow Solutions

Enhanced Collaboration: Jira facilitates seamless communication and collaboration among team members, ensuring everyone is aligned with project goals and timelines.

Streamlined Workflow Management: Its powerful workflow capabilities allow teams to customize project processes, efficiently track progress, and address bottlenecks effectively.
Prioritization and Task Management: Teams can easily prioritize tasks and allocate resources, ensuring the most critical work is completed on time.
Real-Time Visibility: With Jira's comprehensive dashboard views and reporting features, teams gain real-time insights into project status and team performance.
Agile Project Management: Jira supports agile methodologies like Scrum and Kanban, empowering teams to adopt flexible, iterative approaches to project management.

Marketing Teams Using tickets to intake project and to get work done.

Weirdly Specific Jira Implementations

Jira and Jira Service Management are traditionally used by app dev teams. But this powerful tool can help any team organize their work processes.

Integration Capabilities: Seamlessly connects with various tools and platforms, enhancing functionality and enabling a unified workflow experience.
Scalability and Customization: Jira can be tailored to fit the unique needs of any team, providing the flexibility to scale as projects grow and evolve.
Incident and Request Management: With Jira Service Management, teams can manage service requests, incidents, and changes efficiently, improving operational efficiency.
Enhanced Team Productivity: By automating routine tasks, Jira frees up time for strategic activities, boosting overall team productivity.

Deadline Management: By utilizing Jira's timeline and deadline features, marketing teams can effectively coordinate project timetables, ensuring that deliverables are aligned with launch dates and promotional schedules.
Real-Time Performance Monitoring: Marketing teams leverage Jira's analytics and reporting tools to monitor the success of ongoing campaigns, enabling data-driven decision-making and strategy adjustments in real time.
Cross-Department Coordination: Integration capabilities facilitate seamless collaboration with other departments such as sales and product management, aligning marketing initiatives with overall business objectives.
Feedback and Improvement: JSM is used to gather and track feedback from internal stakeholders and clients, providing structured mechanisms for suggestions and continuous improvement of marketing strategies and executions.

How can a creative marketing team use these tools:

Campaign Planning and Execution: Marketing teams use Jira and Jira Service Management (JSM) to meticulously plan and execute campaigns, tracking each task's progress and ensuring timely completion of all campaign components.
Creative Asset Management: With JSM, teams can submit, track, and manage requests for creative assets such as designs, copy, and multimedia elements, streamlining approvals and revisions.
Task Assignments and Prioritization: Jira allows marketing leaders to assign tasks to team members based on skill sets and availability, ensuring that high-priority tasks receive the necessary focus and resources.
Collaboration on Content Development: Teams utilize Jira for managing the content creation process, from initial concepts and drafts to final approvals, fostering collaboration and maintaining visibility into each stage of progress.

Property Management Team Gets Efficient

Resource Coordination and Allocation: By using Jira for task prioritization and resource management, property management teams can better allocate personnel and resources, optimizing operational efficiency and reducing downtime.

Event and Calendar Management: Property managers can plan and manage events such as open houses, property inspections, and lease agreement renewals within Jira's calendar feature, ensuring no events overlap and timelines are respected.
Inventory and Asset Management: JSM allows for the effective management of property assets. Teams can track and maintain inventories such as HVAC units, security systems, and landscaping equipment, ensuring that equipment is in good condition and replacements are timely.
Data-Driven Insights: With comprehensive reporting and analytics tools, property management teams can track performance indicators and gain valuable insights into operational areas that can be improved, enabling continuous enhancement of service offerings.

Efficient Maintenance Management: A property management team can utilize Jira and JSM to effectively track and manage maintenance requests. Using customizable workflows, team members can easily log issues, assign tasks to appropriate personnel, and monitor progress until resolution, ensuring timely maintenance and enhanced tenant satisfaction.

Centralized Communication: With Jira's robust collaboration features, property managers and team members can maintain clear communication regarding leasing processes, tenant inquiries, and property-related tasks. This centralized communication helps prevent information silos, ensuring all team members are updated.
Portfolio Management: Jira enables property management teams to oversee multiple properties, tracking operational metrics, lease renewals, and financial performance. Dashboards and reporting tools provide insights, supporting data-driven decision-making and strategic planning.
Legal Compliance and Tracking: Leveraging JSM, property management teams can systematically track compliance with local regulations, property inspections, and legal documentation, reducing the risk of oversights and maintaining regulatory compliance.
Tenant Relationship Management: Jira and JSM facilitate efficient tenant communication and issue resolution, from lease agreements and renewals to handling disputes and customer service requests, enhancing tenant relations and retention rates.