Moser Discovery Services
Business always moves fast. Keeping up means acting smarter, not just faster.
Moser’s Business Services experts have the knowledge, education and experience to provide guidance on even the most complicated IT projects. We have a proven track record of successful IT transformation in government, medical, banking, manufacturing, and other industries.
At Moser Consulting, our approach goes beyond merely filling positions. We recognize that each organization possesses a distinct business culture, operational methods, and specific challenges. With Discovery Services, we illuminate and generate valuable insights at the crossroads of technology, process, and leadership. This empowers you to make informed, data-driven decisions that lead to impactful outcomes.
Success Stories
Manufacturing HR Process Improvement
A manufacturing company faced inefficiencies in their HR processes, leading to a stressful work environment. Manual payroll, benefits, and administration tasks were error-prone, causing high rework rates and contributing to high staff attrition. Additionally, outdated systems created challenges in auditing due to the lack of documentation and manual storage practices. The Discovery Services team conducted a thorough analysis, identifying pain points and capability gaps. Through job shadowing, interviews, and workshops, they elicited requirements to propose a future state with digitized request forms, automated workflows, and a peer training program. The team developed detailed documentation to standardize processes and reduce errors. As a result, staff time was reduced by 40%, human errors decreased by 95%, and attrition dropped by 50%, significantly boosting morale and redirecting staff efforts to more value-add tasks.
Government Insurance IT System Process Improvement
A government insurance client needed to improve their IT system processes, where manual transactions of up to $35 million per day were being entered by 12 data entry staff across 14 states, consuming up to six hours per day each. The complex and inconsistent processes led to frequent errors, each triggering an immediate reconciliation and causing significant stress due to daily deadlines with the Federal Office of Personnel Management. The Discovery Services team analyzed the current state, identified waste in the process, and partnered with development teams to design a new system architecture. The proposed solution included an automated .NET application with data loading via API, verification, and adjustment functionalities. Comprehensive training materials, including business process flows and escalation paths, were developed to ensure smooth onboarding. As a result, staff time was reduced by 51%, human errors were nearly eliminated by 99%, and staff were able to refocus on higher-value tasks.
Field Service System Modernization
A rapidly growing field service company sought to document their current business processes and asset management system, while also exploring potential off-the-shelf (COTS) solutions for replacement. The company’s existing system struggled to keep up with growth, lacked adequate data management capabilities, and posed a security risk due to outdated software. The Discovery Services team analyzed current processes, projected future data volume needs, and evaluated in-house IT capabilities for building a new system. They created a vendor solicitation and scorecard, inviting COTS vendors to propose solutions, and conducted a gap analysis. Based on these findings, the team recommended purchasing a COTS system from one of the highly-ranked vendors. After implementation, the client saw an 85% increase in system processing and database capacity, gained new business intelligence capabilities, reduced cybersecurity risks by 90%, and cut solution implementation time by 30%, allowing 25% of IT staff to focus on higher-value tasks.
Our team of experts can help you directly address the technical and organizational challenges you face.
At Moser Consulting, we understand the complexities and challenges of assessing and optimizing processes and systems. Whether you are a seasoned enterprise or a nimble startup, our Discovery Services offer a cost-effective and timely way to navigate today’s IT landscape. Here’s how we can help:
Stakeholder Engagement
We work with key stakeholders to understand their vision, pain points, and aspirations. By involving the right people from the start, we ensure alignment and buy-in across your organization.
Process and Architecture Review
Our experts delve into your existing processes, platforms, and organizational structures. We uncover hidden gems, clear bottlenecks, and assess scalability to ensure your systems are robust and future-proof.
Interviews, Workshops, and Clarity
We roll up our sleeves and collaborate with your team through in-depth interviews and interactive workshops. This hands-on approach allows us to extract valuable insights, capturing the essence of your challenges and strengths. We enable data-driven decision making through a series of 360-degree custom surveys to turn sentiment and opinion into actionable and trackable improvements.
Reveal Recommendations
Upon completion of discovery, we reveal all findings including the good, bad, and ugly. We lay it all out for you and present the gaps and opportunities that will save you time and money and set up a much more successful organization.
Unlock Your Business Potential
Our team of experts can help you directly address the technical and organizational challenges you face. Learn more now!
Iterative Knowledge Refinement
It’s not just about information; it’s about wisdom. A crystal-clear internal roadmap unique to your org that we help you iterate and track with clear metrics leads to continuous shared vision and meaningful results.
We’re always looking for top IT professionals. Experience the award winning culture at Moser!
Related Blogs and Podcast Episodes
Unlock Your Business Potential
Our team of experts can help you directly address the technical and organizational challenges you face. Learn more now!
Listen to our podcast about Project Management!
S3E4: You Can't Spell Project Manager without NAG - with Rebecca Luth
Becky Luth joins us this week to explain that while you can't spell Project Manager without the word NAG, a PM's job is much more focused on accountability and the free flow of information to all involved parties. We also learn to decipher some of those initials we see behind our colleagues' names as we discuss the various certification options that are available for professional training and growth.
