Reduce Risk, Increase Efficiency, and Quickly Implement New Tech and Stay on Top of the Market
Companies will often try to manage all of their IT services in-house in hopes of keeping costs low and removing miscommunication between themselves and a third party. While well intended, what this will more often lead to is higher research, development, and implementation time, each of which inevitably increases costs. The right IT consultant, like Moser Consulting, can help advise you on how to best use your technology.
In part 3 of our continuing series about the benefits of managed IT services, we want to discuss how the experience of consultants can reduce risk, increase efficiency, and help you stay on top of the market.
Implementation of New Technology
A quality outsourced IT service organization will have the resources to start new projects right away. Handling the same project in-house might involve weeks or months to hire the right people, train them, and provide the support they need. For most implementations, quality IT companies will bring years of experience that will end up saving time and money. While the implementation of technology is great for overall growth, there are risks associated with this process that should be kept in mind.
Risk of Implementing a New System
Every business investment carries a certain amount of risk. Markets, competition, government regulations, financial conditions, and technologies all change very quickly. Outsourced providers assume and manage much of this risk for you, with specific industry knowledge—especially security, compliance, and evolving technology. In addition, outsourcing reduces the risk of employee dependence on new technology they are new to working with. Outsourcing to a team like Moser means your services provider will have built a bench of talented personnel to ensure business/service continuity. Offloading this work to a trusted third party allows you to focus on the work your team is already successful with.
There are certain pitfalls that any company could fall victim to when they attempt to implement a new IT system.
Extend project duration and overspend on the budget
Failure to properly support staff with the necessary training
Incorrectly estimated time needed to design, plan, test, and analyze the changes
The problem is, you cannot truly innovate without the possibility of taking on risks. The real question is how do you balance risk and innovation? One way to expertly balance this by taking a more analytical or quantified approach to risk taking. It can be quite easy to become bogged down by the “what-ifs” of change. If something is already working well, why would you want to mess with a working formula? Looking at risk through this lens will allow your team to avoid making decisions through feelings rather than through data. Risks are what your team will want to mitigate and challenges, which we will discuss next, are what your team will work to overcome.
Challenges of Implementing New Technology in an Organization
Change of any kind in a business can bring about an air of uncertainty at even the most established companies. Especially in the realm of IT, there is always technology risk in business. One major way that implementing new technology into an organization can be challenging is by updating for the sake of updating. While the technology can solve a lot of problems, it has to be the right technology that can be integrated into your current system. What good is new technology if you have to make major drawbacks to your business just to accommodate its needs? Technology should make the life of the business easier, not more complicated.
How Do You Introduce New Technology to Customers?
Winning over your team will not be the only major hurdle you will face when introducing new technology to your organization. If the new technology will affect your customers you have to think about how they will react to this change. A great way to avoid large-scale negative feedback is by rolling out small changes to a test group. Ensure that you get usable feedback and implement only what aligns with your strategic plan. Outsourcing to the right team, like Moser, can aid in gathering actionable data by communicating with your team about what you hope to achieve with the new technology. Above all, the absolute best way to ensure that there is a smooth transition with introducing new technology is to have clear communication. If your customers are aware of the change and you make it clear how things will operate in the future, then you can avoid a lot of headaches from angry customers.
Moser Consulting: Wholesale Business Solutions
When you work with our consultants, you are getting someone who will work to improve your technology and your business. The relationship between the consultant and the client is the engine that drives the company, in short, your success is our success. With over 25 years in the business and over 300 consultants, we know that we can take your technology struggles into successes. Contact us today to get started!
